1Introduction & Scope

Welcome to the e2bet live Privacy Policy. This Privacy Policy ("Policy") explains how we collect, use, store, and protect your personal information when you use the e2bet live website or mobile application.

By accessing this platform or creating an account, you agree to the terms of this Privacy Policy. This policy is governed by our Terms and Conditionsshould be read in conjunction with. We reserve the right to modify this policy at any time, and a notice will be posted on the site for any significant changes.

2What Information We Collect

E2bet live collects your information in various ways. We only gather what is necessary to provide you with the best possible service. Below is a detailed breakdown of the types of information we collect:

Directly Provided Information

  • Full name and date of birth
  • Email address and mobile number
  • Residential address and country
  • National ID or passport number (for KYC verification)
  • Payment information (bKash/Nagad/Rocket number)
  • Your chosen username and password

Automatically collected information

  • IP address and device information
  • Browser type and operating system
  • Site access time and session duration
  • Which pages have been visited
  • Gaming activity and betting history
  • Information Collected via Cookies & Tracking Technologies
Types of Information Purpose of Collection Retention Period
Identity Information Account Verification & KYC 5 years after account closure
Contact Information Service delivery & support For as long as the account remains active
Financial Information Transaction Processing 7 years for legal requirements
Gaming History Responsible Gaming Monitoring 3 years after account closure
Technical Information Security & Fraud Prevention 12 months

3Purpose of Data Use

E2bet live uses your information only for specific, legitimate purposes. We never use your data unnecessarily. The primary purposes are outlined below:

  • Account Management: To complete registration, login, and identity verification
  • Service provider: To ensure access to gaming, betting, and other platform features
  • Transaction Processing: To process deposits and withdrawals successfully
  • Customer Support: To address your complaints and queries
  • Security: To prevent fraud and unauthorized access
  • Legal Obligations: To meet regulatory requirements
  • Responsible Gaming: To identify and support excessive gaming tendencies
  • Promotions: To inform you about bonuses and offers with your consent

You can opt out of receiving promotional emails and messages at any time. Simply contact our support team or update your preferences in your account settings.

4Data Sharing & Third Parties

E2bet live never sells your personal information. However, in certain circumstances, we may share necessary information with trusted third parties:

  • Payment Processor: With bKash, Nagad, and Rocket to process transactions
  • Identity Verification Service: With a licensed agency to complete the KYC process
  • Law Enforcement Agencies: In cases of a court order or legal obligation
  • Regulatory Authority: As required under the terms of the gaming licence
  • Cybersecurity provider: To detect and prevent fraud

When sharing information with third parties, we ensure they adhere to the same standard of privacy policy. All our partners are contractually obligated to protect your data.

5Cookies & Tracking Technologies

E2bet live uses cookies and similar technologies on its website. These technologies help enhance your browsing experience and ensure the proper functionality of the site.

Cookie Types

  • Essential Cookies: For login sessions and security — cannot be disabled
  • Functional Cookies: To remember your preferences and language settings
  • Analytics Cookies: To understand and improve site usage
  • Marketing Cookies: To show you personalised ads (consent required)

You can disable most cookies through your browser settings. However, disabling essential cookies may affect the proper functioning of certain site features.

6Data Protection Methods

E2bet live employs industry-leading technology to protect your information. Our security measures include:

  • 256-bit SSL Encryption: For all data transmissions
  • Two-Factor Authentication (2FA): For account security
  • Firewall & DDoS Protection: To prevent cyberattacks
  • Regular Security Audits: To identify vulnerabilities
  • Encrypted Database: To protect stored data
  • Access Control: Only authorized personnel may access your information

Never share your password or login credentials with anyone. No e2bet live staff member will ever ask for your password.

7Your Rights

As an e2bet live user, you have several important rights regarding your own data. We fully respect these rights:

  • Right to Access: You can find out what information we hold about you
  • Right to Rectification: You may request correction of any inaccurate or incomplete information
  • Right to Erasure: You may request deletion of your data under certain circumstances
  • Right to Restrict Processing: In some cases, you can request to restrict the use of your information
  • Right to Portability: You may request a copy of the information we hold about you
  • Right to Object: You may object to the use of your data for marketing purposes

To exercise these rights, please contact our support team. We will generally respond to your request within 30 days. However, certain data may not be deletable due to legal obligations.

8Protection of Minors

E2bet live strictly prohibits anyone under the age of 18 from creating an account or participating in gaming activities. We do not knowingly collect or store any information from minors.

If we become aware that a minor has created an account or provided personal information, we will immediately close that account and delete all associated data.

9Policy Updates & Contact

E2bet live may update this Privacy Policy from time to time. For significant changes, we will post a notice on the site and notify registered users via email. The "Last Updated" date at the top of the policy always reflects the most recent revision.

If you have any questions or concerns about this Privacy Policy, please contact our data protection team. Our support team is available 24/7, seven days a week, to assist you.